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Why Morpheus
Shipping, Refunds, and Exchanges Policy
- Delivery Time: Orders will be delivered within up to 14 business days (excluding Fridays and holidays).
- Order Inspection: You can open your order upon delivery to ensure it meets your expectations.
- Refusing Delivery: If you refuse delivery, shipping fees will apply.
- Refunds or Exchanges:
- If the item is broken or faulty upon delivery, you are eligible for a free exchange or refund with no additional fees.
- For non-faulty items, returns or exchanges are allowed under rare circumstances, and 3X the shipping fee will be deducted.
- In rare circumstances, if a refund is processed without returning the item, it will be handled via Instapay. For cash refunds, 3X the shipping fee will be deducted.
- Important: For any refund, exchange, or return, you must contact the brand within 3 days of receiving your order.