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Frequently asked questions
What is the return policy?
Only if the item is faulty, you can request a return or exchange within 2 days of receiving your order. We’ll replace or refund it at no extra cost. Refunds are processed via Instapay only a day after the item is picked up. For full details, see our Refund and Exchange Policy page.
When will I get my order?
Orders are delivered within 10 Business days. Orders in Upper Egypt and Red Sea can take up to 20 Business days.
Can I open my order before accepting it?
Yes, you can inspect your order upon delivery before confirming receipt.
What happens if I refuse delivery or cancel after shipping?
If you cancel after shipping or refuse delivery, we will require upfront online payment for future orders. Repeated cancellations may result in a permanent ban.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.